EXCITE CONSULTING EOOD

Flexible support team benefits

See how companies work with Influx to deliver flexibility and scale.

Scale fast

Scale fast Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us.

Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice

Improve automatically

Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

No commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month.

Prepare for the future

Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.

Start in one week

We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

FUTURE PROOF

Hire a support operation that can grow with you

Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.

See how pricing works →

AUTOMATIC IMPROVEMENT

Improve autonomously with fully managed support

We’re a complete operation on demand. Through three levels of management we get to know your organization inside out, so you can scale up without compromising quality.

How we learn your business →

FAST ONBOARDING

Start in one week

We’re a complete operation on demand. Through three levels of management we get to know your organization inside out, so you can scale up without compromising quality.

Let’s chat →

Multichannel support. Scale fast on every channel.

Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social, like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.

More solutions

eCommerce and Retail

Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.

SAAS

Solve customer problems faster with 24/7, high-performance support teams. Trigger more leads, upsells and happy users – stay flexible during every stage of growth.

Live chat

Trigger more leads, upsells and happy users with 24/7 chat teams working on demand. 100% human powered.

Enterprise call center

Build an omnichannel support team without the overhead. Efficiency at scale with a fully-managed global support operation built to perform from day one.

Burst Coverage

Deliver consistently great support despite product hiccups, staff turnover and holiday spikes. Our trained teams can handle at least 3x normal volume with no extra charges.

Sales teams on demand

Generate more revenue with a complete sales operation, available on demand. Close more deals, while delivering best-in-class CX with top 10% sales reps and top 1% sales assistants and SDRs.
Stay flexible with month-to-month pricing.

Customer Support, Done.

Flexible support team benefits

Scale fast

Launch new channels

Improve automatically

No commitments

Prepare for the future

Start in one week

Scale fast and launch new channels

Hire a support operation that can grow with you

Improve autonomously with fully managed support

Start in one week

Delivering a flexible customer experience on brand and at scale

Multichannel support. Scale fast on every channel.

How it works: Tech

More solutions

eCommerce and Retail

SAAS

Live chat

Enterprise call center

Burst Coverage

Sales teams on demand

Hire full-service teams on demand