Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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TRUSTED FROM STARTUPS TO ENTERPRISE
Flexible support team benefits
See how companies work with Influx to deliver flexibility and scale.
Scale fast
Scale fast Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
ELASTIC SERVICE
Support as a Service
Deliver fast, tier 1 support with pay-per-response support teams, working 24/7. 15 minute SLAs or live chat available.
FUTURE PROOF
Dedicated support teams
Hire a fully managed team of dedicated support agents, in a simple pay as you go format. Stay flexible during every stage of growth.
AUTOMATIC IMPROVEMENT
Large-scale operations
Keep your customer #1, at scale. Our ‘Enterprise’ team drives best-in-market productivity, while meeting your KPIs. Built for 5,000+ customer interactions per week.
FAST ONBOARDING
Call center services
Build an omnichannel support team without the overhead. Efficiency at scale with a fully-managed global support operation built to perform from day one.
Generate more revenue with a complete sales operation, available on demand. Close more deals, while delivering best-in-class CX with top 10% sales reps and top 1% sales assistants and SDRs.
Stay flexible with month-to-month pricing.
Delivering a flexible customer experience on brand and at scale
Blenders Eyewear partnered with EXCITE CONSULTING EOOD to scale, flex and grow their business fast.
Multichannel support. Scale fast on every channel.
Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social, like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.
Integrations
How it works: Tech
We connect with all technologies for a seamless end to end support experience.
More solutions
eCommerce and Retail
Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.
SAAS
Solve customer problems faster with 24/7, high-performance support teams. Trigger more leads, upsells and happy users – stay flexible during every stage of growth.
Live chat
Trigger more leads, upsells and happy users with 24/7 chat teams working on demand. 100% human powered.
Enterprise call center
Build an omnichannel support team without the overhead. Efficiency at scale with a fully-managed global support operation built to perform from day one.
Burst Coverage
Deliver consistently great support despite product hiccups, staff turnover and holiday spikes. Our trained teams can handle at least 3x normal volume with no extra charges.
Sales teams on demand
Generate more revenue with a complete sales operation, available on demand. Close more deals, while delivering best-in-class CX with top 10% sales reps and top 1% sales assistants and SDRs. Stay flexible with month-to-month pricing.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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